Executive recruitment company Monroe Consulting Groupis recruiting on behalf of a leading multinational healthcare company.
Our client is seeking aDigital Service Specialistto join their dynamic team.
The ideal candidate will support digital service solutions, manage project implementation, and provide post-project support to ensure optimal customer satisfaction.
Key Responsibilities(Pre-) Sales Support
Advise local and regional sales teams on digital solutions tailored to customer needs.
Provide pre-sales support, including site visits and tender contributions.
Define software and hardware configurations for accurate ordering.
Promote and sell digital maintenance services in collaboration with commercial partners.
Project Management
Oversee customer implementation projects, coordinating with engineering and technical teams.
Project Execution
Install and configure digital solutions on customer systems.
Conduct testing to ensure full functionality before production deployment.
Address open issues and ensure proper project closure.
Post-Project Support and Incident Management
Offer ongoing support to customers, resolving incidents remotely or on-site.
Support Responsibilities
Provide 1st Level MedTech Remote Support for all digital solutions.
Manage the ticketing system and collaborate with specialists to resolve issues.
Perform error diagnostics and implement fault containment measures.
Ensure compliance with service-level agreements (SLAs).
Business Continuity
Manage installations, updates, upgrades, and configurations of digital solutions.
Monitor and follow up on open orders within local organizations.
Provide technical input for customer offers.
General Function-Related Responsibilities
Propose and implement process improvements.
Assist in resource planning during project hub shortages.
Adhere to company policies, guidelines, and standard operating procedures (SOPs).
Participate in product certification training and updates.
Documentation
Maintain detailed documentation of work in compliance with medical device regulations.
Record change requests and assist in creating project-related documentation and best practices.
Key RequirementsEducation:Bachelor's degree in Information Technology, Computer Science, Electronic Engineering, or related fields.
Experience:3-5+ years of work experience.
Customer Service:1-3+ years of direct customer service experience.
Project Management:1-2+ years of engineering project management experience.
Cross-Functional Experience:Proven ability to work across different functions, sites, and cultures.#J-18808-Ljbffr