Dl8 - Service Advisor

Dai Lieng Machinery Sdn Bhd–Kuching, Sarawak
To liaise with customers to identify mechanical problems with a vehicle and suggest corrective measurements.
To liaise with service admin on repair order preparation to disclose service appointment, costing, supplies, and labor required for service and calculating customer's payment, including deductibles.
Literate on computer software to work on repair orders (RO) and dealer designated system (I-net).
To have good communication and teamwork with sales advisor.
Notifying customers of repairs work progress that will not be completed in scheduled time.
Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems: getting customer approval to do additional work and explaining the work performed and the charges being billed.
To get familiar with replacement part stock numbers and prices.
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