Job Responsibilities
Responsible and accountable, under the direction of the Front Office Manager/Assistant Front Office Manager, for the efficient overall day-to-day operations of the Front Office Department whilst on duty.
Maintain the highest standard of guest service and satisfaction.
Responsible for engendering team spirit and motivation in all staff.
KEY RESPONSIBILITIES
To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
To provide day-to-day supervision, direction, and leadership to all Front Office personnel under the guidance of the Head of the Department following the objectives, performance, and quality standards set.
Responsible for the swift handling of guest requests.
Responsible for overseeing the completion of Night Audit procedures.
Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special requests, and other related matters and ensure optimal level of guest satisfaction and repeat business.
Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and recorded in the Duty Manager's log/ handover book.
Train, coach, motivate, and supervise all front office staff.
Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.
Ensure outstanding quality operation performed at all times.
Responsible for the smooth running of the Front Office during shift hours.
Plans, directs, controls, and supervises the Front Office activities during the shift to provide efficient service for guest satisfaction.
Represents The Management in handling complaints and inquiries in all areas of operations when required.
Conduct daily briefing and training for the Front Office team.
Maintain up-to-date information on room rates, promotions, and packages.
Operates the EPBX equipment, including assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
Cross-check that all billing instructions are correctly updated.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
To verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Ensure the Front Office log book and the hotel logbook are always updated and actioned upon.
Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of the Assistant Front Office Manager/ Duty Manager.
Performs other duties as assigned, requested, or deemed necessary by the Management.
JOB SKILLS AND REQUIREMENTS
Diploma/Bachelor Degree in Human Resources/Hospitality Management.
5 years minimum equivalent working experience in the hotel industry.
Familiar with hotel operations and front office processes.
Strong leadership skills and professionalism.
Energetic and able to be flexible regarding work responsibilities.
People person and always project a positive mindset.
Good problem-solving ability and professional demeanor.
Excellent communication skills and attention to detail.
Required language: Malay & English, Mandarin is an added advantage.
Malaysian Citizens only.
Company Overview
Geo ResortHotel & Accommodation Services51-100 employees
GEO Resort & Hotel is located in Genting Permai Avenue, Genting Highlands.
This new 5-star resort is targeted to complete in June 2019 and consists of 252 rooms.
Our facilities include 5 restaurants, piano lounge, 2 heated swimming pools, gymnasium, Zumba & Yoga room, Spa, multi-function hall, banquet hall, and 4 Conference Rooms.#J-18808-Ljbffr