E-Commerce Customer Service

Job Description : 1.
Handling company websites, Instagram, Facebook, TikTok channels as well as e-commerce platforms like Lazada, TikTok, company website, etc.
2.
Assisting customers with the ordering process, including order placement, tracking, cancellations, and returns.
3.
Assist in processing orders;  4.
Liaising the warehouse department to ensure the order's products are shipped.
5.
Addressing and resolving customer complaints or concerns in a timely and effective manner.
Collect and summarize customer feedback information; 6.
Responsible for maintain a good and long-term relationships with the customers; 7.
Attend customers via online chat in Tiktok/Lazada/Website during office hours.
8.
Must be able to assist on any ad hoc duties assigned by superior.
Job Requirement : 1.
Minimum SPM, Diploma or Bachelor's degree in Business, Marketing, or a related field.
2.
Good communication in English & Malay.
Able to communicate in Mandarin will be an added advantage.
3.
At least 1 year(s) of working experience in the related field is preferable for this position.
4.
Capable of working independently and collaboratively within a team.
5.
Strong communication and interpersonal skills.
6.
Ability to work in a fast-paced environment and meet tight deadlines.
7.
Good at using Microsoft Office, Excel, etc.
8.
Fresh graduate is encourage to apply.