E-Commerce Customer Services Assistant

**Job responsibilities**:- Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc;- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;- Manage to come up with solutions by communicating with online platform's customer service;- Coordination of packing & arrangement on the shipment base on our Logistics;- Support the Management team in exploring strategic initiatives for our online offering;- Assistance with price adjustments / promotion deals on e-commerce platform.- Perform other ad-hoc tasks assigned.**Job Requirements**:- At least SPM/ Diploma. (Fresh graduate are encouraged to apply)- Basic software skill in MS Office.- Proficient in written and spoken English, Mandarin and Bahasa Malaysia.- Team player with good interpersonal, oral and written communication skills.**Working Days**:- Sunday - Thursday (Off on Friday & Saturday).**Benefits**:- Annual leave, Medical leave, EPF & Socso.- Quarterly KPI bonus.**Salary**: RM2,000.00 - RM2,400.00 per monthApplication Question(s):- Notice Period