E-Commerce Operations & Content SpecialistAbout the roleRONCATO SDN BHD is seeking an experienced E-Commerce Operations & Content Specialist to join our dynamic Management to manage the end-to-end order processing workflow, ensuring timely dispatch, tracking, and resolution of any issues related to orders. You will be responsible for ensuring the smooth and efficient operations of our e-commerce platforms, as well as creating engaging and informative content to drive customer engagement and sales. This position is based in our Kepong, Kuala Lumpur Head office.
What you'll be doing
Regularly update and manage product listings, including descriptions, images, pricing, and stock status across our online store and social media channels.
Monitor stock levels, coordinate restocking, and allocate inventory to different online channels as required.
Manage the end-to-end order processing workflow, ensuring timely dispatch, tracking, and resolution of any issues related to orders.
Set up and manage discount codes, vouchers, memberships, and campaigns. Update store settings as needed to support promotional and seasonal activities.
Respond to customer inquiries, comments, and messages across all platforms to ensure excellent customer service.
Schedule and publish posts on social media channels as per the marketing team's prepared content plan, ensuring consistency with brand voice.
Write product descriptions, promotional copy, and other store-related content as needed.
What we're looking for
Minimum Diploma in Information Technology or Marketing.
2-3 years of experience in e-commerce operations, online retail, digital marketing, and content creation.
Familiarity with e-commerce platforms and content management systems.
Basic content writing skills for product descriptions and store announcements.
Strong organizational skills and attention to detail.
Good communication skills, especially in customer interactions.
What we offerAt RONCATO SDN BHD, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including medical benefits, professional development opportunities, and a collaborative and supportive work culture. We also encourage a healthy work-life balance with a staff snack corner.
If you're an ambitious and driven E-Commerce Operations & Content Specialist who is passionate about driving online success, we'd love to hear from you.Apply nowto be part of our growing team.
Company informationRegistration No. 199301002439#J-18808-Ljbffr