About the role As the E-Commerce Supervisor at SNF Cake Ingredients Sdn Bhd, you will play a key role in overseeing and driving the company's online sales and digital presence. Based in Alor Setar, Kedah, this full-time position will see you managing the end-to-end e-commerce operations, ensuring efficient order processing and delivery to customers.
What you'll be doing Manage the company's e-commerce platform and online sales channels, optimising performance and user experienceOversee the order fulfilment process, ensuring timely and accurate delivery of products to customersMonitor online sales and customer feedback, implementing strategies to drive growth and improve customer satisfactionCollaborate with the marketing team to develop and execute digital marketing campaigns to promote the company's products and services onlineAnalyse sales data and web analytics to identify trends and opportunities, and provide actionable insights to the management teamSupervise and provide guidance to the e-commerce team, ensuring they are equipped with the necessary skills and resources to deliver excellent customer serviceWhat we're looking for Minimum 2 years of experience in e-commerce operations, preferably in the sales or retail industryStrong understanding of e-commerce platforms, digital marketing strategies, and web analytics toolsExcellent customer service skills and the ability to effectively communicate with both internal and external stakeholdersProficient in data analysis and problem-solving, with the ability to make data-driven decisionsProven track record of leading and motivating a team to achieve sales targets and operational goalsFamiliarity with the food and beverage industry or experience in a similar fast-paced, customer-centric environment would be an advantage