Actually Fashion (Malaysia) Sdn. Bhd. is the authorized distributor for international outdoor & lifestyle brands including Fjallraven, KEEN footwear, Chums, Outdoor Products and many more. We operate 2 retail stores in Malaysia located at Pavilion, KL & 1 Utama. We are looking for an E-Commerce Support officer, whom will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems and complaint that our end customer might face with accuracy and efficiency. You'll also be in-charge of all order fulfilment processes within our online retail operation. This includes receiving, processing, packing, shipping and delivering orders. You'll be alternately based at our fulfilment point and head office in Damansara. Responsibilities Handle customer complaints, provide appropriate solutions and alternatives on a timely manner; follow up to ensure resolution.Respond promptly and professionally to customer inquiries via email, live chat, or phone.Assist customers with product selection, order-related issues, and general inquiries.To monitor and liaise with marketplace third party partners, ensuring all complaints and queries are responded on time. Responsible for all order fulfilment processes within our online retail operation. This includes receiving, processing, packing, shipping and delivering orders.Prepare Monthly Merchandise Report and Insights Analytics.Maintaining a high standard of service at all time.Assist in uploading new product listings onto our e-commerce platforms.Be able to communicate clearly about products and services.Be willing to learn new things quickly.Able to solve problems quickly and effectively.Perform other related duties as required. Requirements Candidate must possess at least an SPM / Certificate / Diploma in Marketing, Business Administration or equivalent. Proven customer support experience or experience as a Client Service Representative.Customer orientated and ability to adapt/respond to different types of characters.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.Self-motivated and able to work with minimum supervision. Good interpersonal skills and communication skills as well as telephone etiquette skills.