Ecommerce Customer Service

E-commerce Customer Service Representative :
Responsibilities



-To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.


-To assist customers with their orders, requirements and after-sales service issues.


-To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.


-To respond on completed orders, orders' rating in a professional manner and to follow up on any dissatisfied customers and orders.


-To maintain and log order issues and actions taken for all orders.


-To update and maintain a list of FAQs, standard comment and reply.


-To prepare weekly and monthly customer service report.


-Other related ad-hoc duties.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-target-fashion-sdn-bhd-job-ecommerce-customer-service)
; Requirements:- Requirements



-Familiar with e-commerce marketplace platform such as Shopee and Lazada (basic understanding of the purchase and return process and each platform's related promotions and deals).


-Excellent communication skills (good written skills in English and Malay is an asset for this position).


-Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.

Schedule: Day Shift
Ability to Commute: Cheras
Education: Diploma/Advanced Diploma (Preferred)
Experience: E-commerce: 1 year (Preferred)
Language: English, Malay, Mandarin (Preferred)
Current and Expected Salary : please indicate
Work Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora and so on
Must Fully vaccinated
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month