Ecommerce Customer Support- Japanese Speaker Full time
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EC site Customer Support - JAPANESE SPEAKER
Place: G Tower, KL
Hours: 9am to 11pm any9hours Shift
Place: G Tower, KL
Hours: 9am to 11pm any9hours Shift
Salary: RM6000 basic ~ + Language allowance RM1000 + KPImax. RM960
Start: 20th May2024 Position Summary:
Responsible for handling support related questions for client customers and partners. This position is responsible forproviding problem resolution and world class customer experiences for incoming service inquiries which are basic orroutine. Inquiries may require CSR to provide support and guidance, education and technology information. May answerinquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. Thisposition may support client customers in technical or service support and may require some sales. The individual in thisposition must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individualinitiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feelssatisfied in an empowered environment In addition, they will be responsible for adhering to personal performance metrics,accepting coaching, and improving their personal performance as instructed.
Overall Responsibilities: Receives incoming call, emails and chat. Responds in accordance with channel received with first call resolutionas a goal. Provides prompt, reliable, and accurate information to customers while maintaining effective communicationsduring conversations by adjusting to the pace and technical level of the customer Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of qualitysupport in every customer interaction Provides expertise and recommendations; may require some upselling Accurately logs all interactions via Client's Contact Management System Successfully maintains call center metrics Recognizes and adjusts support approach to accommodate all levels of customer's experience Educates customers on support options, and the steps being taken to resolve the issue, including online tutorials,in-store programs and help applications built into the programs Communicates positively and effectively with team members, customers, and other partners
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????????/ Any Nationality / ???? EC site Customer Support - JAPANESE SPEAKER Place: G Tower, KL
Hours: 9am to 11pm any9hours Shift
Salary: RM6000 basic ~ + Language allowance RM1000 + KPImax. RM960
Start: 20th May2024 Position Summary: Responsible for handling support related questions for client customers and partners. This position is responsible forproviding problem resolution and world class customer experiences for incoming service inquiries which are basic orroutine. Inquiries may require CSR to provide support and guidance, education and technology information. May answerinquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. Thisposition may support client customers in technical or service support and may require some sales. The individual in thisposition must possess strong customer service and troubleshooting skill they have an entrepreneurial spirit with individualinitiative that delivers on a culture of doing everything possible to ensure that every customer they interact with feelssatisfied in an empowered environment In addition, they will be responsible for adhering to personal performance metrics,accepting coaching, and improving their personal performance as instructed. Overall Responsibilities: Receives incoming call, emails and chat. Responds in accordance with channel received with first call resolutionas a goal. Provides prompt, reliable, and accurate information to customers while maintaining effective communicationsduring conversations by adjusting to the pace and technical level of the customer Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of qualitysupport in every customer interaction Provides expertise and recommendations; may require some upselling Accurately logs all interactions via Client's Contact Management System Successfully maintains call center metrics Recognizes and adjusts support approach to accommodate all levels of customer's experience Educates customers on support options, and the steps being taken to resolve the issue, including online tutorials,in-store programs and help applications built into the programs Communicates positively and effectively with team members, customers, and other partners MINDPEC SOLUTIONS SDN. BHD.Ayako Takano Talent Acquisition |TeamLeadEmail: ******** URL: Singapore| Malaysia| Hong Kong| India
Summary of role requirements: Looking for candidates available to work: Monday: Morning, Afternoon, Evening Tuesday: Morning, Afternoon, Evening Wednesday: Morning, Afternoon, Evening Thursday: Morning, Afternoon, Evening Friday: Morning, Afternoon, Evening Saturday: Morning, Afternoon, Evening Sunday: Morning, Afternoon, Evening No experience required for this role Working rights required for this role Expected start date for role: 01 August 2024 Expected salary: RM7,000 - RM8,800 per month Human Resources & Recruitment We are Mindpec Solutions, and We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. Today, over 20+ of our talent acquisition and management experts' partner with more than 40 different organisations. We deliver a distinctive blend of outsourcing solutions and - through Talent Collective - a full range of consulting and specialist services. We provide unrivalled experience, capability and thought leadership to help clients attract, engage, and retain the talent they need for business success
We are Mindpec Solutions, and We help organisations build their global teams and capability by providing international talent selected from the large talent pool in South East Asia. Today, over 20+ of our talent acquisition and management experts' partner with more than 40 different organisations. We deliver a distinctive blend of outsourcing solutions and - through Talent Collective - a full range of consulting and specialist services. We provide unrivalled experience, capability and thought leadership to help clients attract, engage, and retain the talent they need for business success
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