Education Counsellor - International Student Recruitment (Australia & New Zealand)About Us:
IDP Education is a global leader in the international education industry, operating various business lines including international student placement, English language testing, and training.
We are a rapidly growing organization with ambitious future expansion plans.
Responsibilities:
Finalize applications, provide excellent counselling services to students, and establish good relationships with clients to ensure smooth conversion.
Participate in events, exhibitions, and promotions of IDP and its affiliates/clients.
Key Performance Areas:
Customer Service/Business Acumen:
Provide counselling services and information on the AU & NZ Education systems to customers (students/parents).
Deliver accurate, efficient, and quality service that exceeds customer expectations.
Address students' queries and complaints professionally.
Maintain confidentiality and ensure client satisfaction.
Quality of Work:
Develop and update a cut-off score file regularly.
Ensure accuracy of information and maintain an updated student database.
Follow up closely with students and manage conversions effectively.
Technical & Professional Knowledge:
Possess competent knowledge of the AU & NZ education systems, culture, and migration rules.
Take ownership of problems and seek timely solutions.
Team Work:
Collaborate towards achieving set targets in student services.
Communication:
Exhibit good communication skills to liaise with students and client institutions.
Provide informative reports and feedback on marketing activities.
Essential Requirements:
Knowledge of the AU, NZ, and local education systems.
A Bachelor's degree or equivalent work experience.
Good interpersonal and communication skills in English.
Ability to handle multiple tasks under pressure and meet deadlines.
Teamwork skills are essential.
Background/reference check is mandatory upon shortlisting.#J-18808-Ljbffr