Education Counselor - International Student Recruitment (UK/IE) PenangABOUT US
An ASX100 business with a 50-year heritage, IDP is a global leader in international education services.
We've been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.
Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.
IDP's ongoing success comes from our highly committed and professional employees around the globe.
Our diverse talent, expertise and passion of our people that makes IDP unique.
We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities.
We respect diversity in our people: their ideas, work styles and perspectives.
IDP is building a global, connected marketplace that guides international students into the life and career of their dreams.
IDP co-owns IELTS, which supports test-takers' study, migration, and professional ambitions.
Responsibilities:
To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion.
The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients.
Key Performance Area
Customer service/Business acumen
Provide counselling services and information on the United Kingdom (UK) / Ireland (IE) education and related to customers (students/parents).
Provide accurate, efficient and quality service that exceeds customer's expectation.
Attend to students' queries quickly and professionally.
Attend to students' complaints tactfully and professionally.
Maintain a high degree of response towards customers confidentially.
Client satisfaction:
Develop a good rapport between students and clients.
To ensure a good conversion of students for clients.
Maintain friendly & professional relationships with all stakeholders including universities & students.
Quality of work:
To develop a cut-off score file and ensure that it's updated regularly.
Accuracy of information.
Ensure that the contact details of the clients are accurate and updated when there's changes.
To maintain a good student database for follow up.
No wrong information given to students.
A close follow up with students.
Keeping in touch with new students.
Reduce number of complaints.
Increase conversions.
Good rapport and follow up with students.
To ensure students paid up through IDP when the final decision is made.
Manage to convert lead to applicant and APF as per agreed outcome.
Deliver the number of APF as per set target.
Technical & Professional Knowledge:
Competent knowledge of the UK/IE education.
Competent knowledge of the UK/IE culture, lifestyle and geographic region.
Competent knowledge of university courses and career outlook.
Competent knowledge of migration rules & regulations.
Take ownership of problems and seek timely solutions.
Team Work:
Common goal of achieving set targets in terms of student services numbers.
Communication:
Good communication skills to liaise with students and client institutions.
Daily communication with different people at different levels in English.
Regular communication to the Student Services Manager of Student Services section's work outcomes, issues, recommendations.
Organization & Planning:
Provide informative reports and feedback of all marketing activities e.g.
outreach, school visits to manager.
Provide respective application data & statistics to management.
Requirements:
Knowledge of the UK, and local education system.
A Bachelor's or higher degree in any discipline (or work experience equivalent).
Good interpersonal and communication skills in English.
Ability to handle multiple tasks under pressure and meet deadlines.
Must have the ability to work and operate in a team and demonstrate teamwork skills.
Background/reference checkismandatoryfor IDP upon shortlisted.
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Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as an Education Counsellor?
Do you have customer service experience?
How would you rate your English language skills?
Which of the following languages are you fluent in?
EMPLOYEE BENEFITS
Employees can get up to 21 days of Annual and Medical Leave.
Employees are covered for inpatient and outpatient (hospitalisation) medical benefits.
Group Personal Accident (GPA) Insurance Coverage for employees.
Employees may claim for Dental/ Eye Care/Domestic Leave Passage/Maternity Medical, Childcare Fees/Gym Membership/Professional Membership etc, annually under E-Choice Scheme.
Employees entitled to Birthday Leave.
Yearly awards and staff appreciation event.
Service recognition awards for employees.
Additional 2% EPF contribution for employees from employer.
Private Retirement Scheme (PRS) contribution available for employees.#J-18808-Ljbffr