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Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Description and RequirementsKey Responsibilities:
Client Relationship Management:Serve as the primary point of contact for assigned public & private educational institutions, building and maintaining strong, long-term relationships.
Solution Implementation:Oversee the deployment of our products and services within client organizations, ensuring successful implementation and adoption.
Needs Assessment:Conduct thorough needs assessments and consultations with clients to tailor solutions that meet their specific educational goals and challenges.
Performance Monitoring:Track and analyze the performance and impact of our solutions within client environments, providing regular updates and recommendations for improvements.
Problem Resolution:Address and resolve any issues or concerns that clients may have in a timely and effective manner.
Collaboration:Work closely with internal teams, including Sales, Customer Support, and Product Development, to ensure alignment and successful project execution.
Sales Growth:Identify opportunities for upselling and cross-selling additional products or services that align with clients' needs.
Reporting:Prepare and present reports on client progress, satisfaction, and potential areas for growth to internal stakeholders.
Qualifications:
Education:Bachelor's degree in IT, Business Administration, Marketing, or a related field.
Experience:Minimum of 3-5 years of experience in account management, sales, or client services, preferably within the education sector.
Knowledge:Strong understanding of the public & private education ecosystem, related IT solutions and business environment including current trends, challenges, and regulatory requirements.
Skills:Excellent communication, negotiation, and interpersonal skills.
Ability to develop strategic plans, lead internal stakeholders in achieving account objectives, and portray as IT advisory to customers.#J-18808-Ljbffr