Graymont is hiring an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level.
Location:Malaysia - Regional Office
OUR ROLE
Graymont is seeking an intermediate support analyst with a proven track record of success. You will be involved in all aspects of end-user support including central and distributed applications. As part of a global team of highly skilled technicians, you will be responsible for providing prompt and courteous remote and on-site technical service on a localized and company-wide level. This role provides support in a mostly Microsoft Windows based environment. Hardware and software diagnostic capabilities are necessary, and familiarity with network administration is an asset.
This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.
Key Focus Areas The Role Will Include:
Provide end-user support with a multitude of different software.
Configure, deploy, and support desktops, laptops and peripherals including network printers.
Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
Utilize trouble ticketing system (ServiceNow) to create, track and resolve support issues.
Meet required response, service, and resolution times with consistency.
Produce technical documentation.
Understand the foundation of architecture, hardware, and software used by the organization.
Travel to various locations mainly in Asia-Pacific but also in North America (25% travel requirement).
Ideally, the successful candidate will have the following attributes and qualifications:
College degree in related field or the equivalent combination of education and experience.
Minimum of 5 years in multi-faceted support roles.
Strong knowledge of Windows 10 and sound knowledge of Office365 and Office 2016/2019.
Good knowledge of Active Directory management and virus control software.
Understanding of firewalls/routers/switches.
Experience working with a ticketing system such as ServiceNow.
Excellent customer service orientation and the ability to communicate technical information clearly and effectively with end-users of various technical skill levels.
Ability to handle multiple priorities with concurrent deadlines and to function under fast paced conditions.
Strong analytical skills that will allow interpretation of user needs into practical solutions within Graymont standards.
Valid driver license is mandatory.
About Graymont
Graymont is a global leader in lime and limestone solutions. Lime is a versatile industrial chemical that is key to vital industrial processes and applications, construction, and stabilization of road networks, and is essential for addressing a multitude of complex environmental challenges. We provide solutions specifically tailored to the needs of the environmental, agricultural, food, mining, steel, paper, glass and construction industries. Production and supply of lime has been classified as an Essential Industry during the Covid Pandemic. We take a long-term approach to business that is evident in our strong commitment to sustainable growth. We aim to be the preferred supplier, employer, and partner of choice wherever we operate.
Our Workplace
Graymont derives its competitive edge in large part from more than 1,600 employees who bring their diverse skills and energy to work every day at offices and plant sites across North America and Asia-Pacific. In return, we provide competitive wages and benefits, a safe and healthy work environment where you and your team can perform without injury, and opportunities to grow and develop the skills and experience to realise your full potential.#J-18808-Ljbffr