Engineer, Sales & Service Operations

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Responsibilities:Communication with customers on aftersales service-related products improvement program, warranty issues, service training programs, preventive maintenance package, and any other business opportunities.
Respond to customer repairs including preparing repair quotations, product improvements, corrective maintenance, and recommendations.
Coordinate with the project team on any engineering services extended to customers.
Open and monitor service jobs from initiation to invoicing for customers and the sales department.
Coordinate with the Parts Department for service job-related parts requirements and follow up on backorder parts.
Daily administration of technicians including allocation of service jobs.
Interpret service manuals and assist technicians with equipment troubleshooting.
Prepare work packs and work method statements for customer approval prior to mobilizing technicians to the site.
Organize toolbox meetings and evaluate job hazard analysis with technicians before mobilizing to the site.
Experience with equipment/machinery sales or parts sales will be an added advantage.
Company Overview:Sime Darby Industrial Division is one of the world's largest Caterpillar dealers, with Caterpillar dealerships across more than 110 branches in 10 countries throughout the Asia Pacific region. As a business entity, Sime Darby Industrial is capable of offering a comprehensive variety of equipment and services, from sales of new machines, engines, or used equipment to rental, and providing the full range of product support and financing services.#J-18808-Ljbffr