Enterprise Customer Support Unit

KEY ACCOUNTABILITIES- Provide quality customer support (24/7) through Voice and Digital channels for our customers.- Obtain and evaluate all relevant information to handle product and service inquiries.- Keep records of customer interactions and transactions- Identify and assess customers' needs to achieve satisfaction.- Build sustainable relationships of trust through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Handle complaints, and provide appropriate solutions and alternatives within the time limits.- Take extra mile to engage customers.- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).BASIC REQUIREMENTS- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service/Telesales.- Required language (s): English & Bahasa Malaysia, preferred with Mandarin- Applicants should be Malaysians citizens- Good interpersonal and communication skills; with the ability to write and converse well in English & Bahasa Malaysia.- With min 1 year Contact Centre experience with good telephone etiquette and knowledge in the telecommunication industry (products/services) is an added advantage.- Flexible with shift environment (8am-12am shift schedule, 7 days a week, 5-on 2-off work schedule)- Excellent verbal/written communication skills in both English and Malay languages.- Ability to communicate results to management and in a fast paced environment.- Able to start work immediately.