Executive - Airfreight, Process & System

Job Responsibility  Main contact for Air operational system related topics
• Act as the coordinating and communicating instance between RAF and country organization for
operational system and process topics within Airfreight function
• Engagement in the definition of operational standards via the Regional Air Freight and Country
Air Freight management
• Provide training to country users include new functionality (Air)
• Testing of new functionality and change request
• Assist in rolling out new systems project in the country
• Provide status report and track issues to facilitate timely issue solution
• Audit of the system and process compliance according to SOP
• Review of current process and improve operations efficiency
• Document activity status and report to regional Air Freight and Country Organization
• Country refresher training for all country users
• Training for newcomers in Air freight
• Process mapping for overall country branches
• Data Quality check and enforcement
• Assist on customer on board implementation & testing
• Initiative to increase productivity and improvement
• Standardized, simplify processes and other project
• Deliver monthly management report
•  Acquire requirements of existing / new customers (Local / Oversea)
• Organize discussion and alignment meeting to understand onboarding customer requirement
includes exceptional handling requirement
• Run through SOP details with internal stakeholder
• Work with Regional implementation lead to coordinate and align process internally 
• Monitor closely for 1 month upon account go-live