Company Description "To be the most loved everyday food and groceries destination!" - that's our mission at foodpanda (small 'f').
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide
Job Description ROLE POSITIONING AND OBJECTIVES
As a Content Editorial agent, we are responsible for creating and updating our vendor's menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company's standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.
WHAT YOU WILL OWN:
Administer all editorial tasks within the assigned scope of work efficientlyManage and submit cases within the SLAIdentify vendor's need by understanding the requirements and ensure that it is according to the content SOPEnsure that quality standards are maintained in creating and updating menuEnsure that target productivity and quality scores are metEnsure compliance with company policy and proceduresParticipate in daily team huddleProactively provide feedback and suggestions for the improvement of SOPAssist the RTA/TL in executing ad-hoc tasks as and when requiredAble to handle timelines and take ownership of tasks assigneg ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologiesGood oral and written communication skills in Cantonese.Approachable personality with people handling skillsGood listening skillsFamiliar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platformGood problem solving skills in handling complaints effectivelyMust be able to work on shifts, weekends, and public holidaysWillingness to take on additional responsibilities and ad hoc taskAble to handle timelines committed and take ownership of tasks assigned to youAbility to communicate effectively with senior management and other