Executive, Content

Company Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description WHAT YOU WILL OWN:
Administer all editorial tasks within the assigned scope of work efficientlyManage and submit cases within the SLAIdentify vendor's need by understanding the requirements and ensure that it is according to the content SOPEnsure that quality standards are maintained in creating and updating menuEnsure that target productivity and quality scores are metEnsure compliance with company policy and proceduresParticipate in daily team huddleProactively provide feedback and suggestions for the improvement of SOPAssist the RTA/TL in executing ad-hoc tasks as and when requiredAble to handle timelines and take ownership of tasks assigneg ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologiesGood oral and written communication skills in Mandarin.Approachable personality with people handling skillsGood listening skillsFamiliar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platformGood problem solving skills in handling complaints effectivelyMust be able to work on shifts, weekends, and public holidaysWillingness to take on additional responsibilities and ad hoc taskAble to handle timelines committed and take ownership of tasks assigned to youAbility to communicate effectively with senior management and other