Key ResponsibilitiesOperate as the lead point of contact for all matters specific to your assigned clients via email and calls.
Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
Work with internal stakeholders to recognize and resolve daily operational issues.
Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
Analyse and report client status including sales trend, service level performance, service issues.
Own and manage rapport with existing Singapore clients from build customer trust towards cross border service.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Assist with Singapore client inquiries related to the parcel and others.
Handle customer complaints and refunds.
Requirements
Able to speak, read, and write in Mandarin - to liaise with Mandarin speaking clients.
Fluent in English and Bahasa Malaysia.
Candidate must possess at least a bachelor's degree in any field.
Experience in account management is an advantage.
Experience in delivering client-focused solutions based on customers' needs.
Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
High conscientiousness, client-centricity, and good communication skills.
Possess own transport / willing to travel.
Application Questions
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How would you rate your Mandarin language skills?
Which of the following languages are you fluent in?
Are you willing to travel for this role when required?
About Ninja Van
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia.
We are one of the fastest growing startups in the region - founded in Singapore in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries.
In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started!
We have much room for improvement and many ideas that will further shape the industry.#J-18808-Ljbffr