Executive, Customer Happiness

Position ResponsibilitiesManage large amounts of incoming calls and emails from customer.Provide quality customer support and assistance through Voice and Digital channels for our customers.Deliberate with customers or supervise personnel to address questions, problems, and special requests for orders and actual delivery statuses.Data entry and reporting of the tickets handled on a weekly and monthly basis.Gather feedback from customers, observe operational issues report promptly to supervisor.Constantly work towards improving customer experience.Support other department campaigns when the need arises.Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.Learn about the organization's products or services and keep up to date with changes.Perform any other special project/ task assigned by superior/ management.[Apply now at; JOB REQUIREMENTS: Qualifications and ExperienceMust possess at least a Diploma/ Degree in any fields of study.Minimum 1 year of working experience in customer service (Fresh graduates are also encouraged to apply).Familiar with the FandB industry and having coffee knowledge is a plus point.High emotional intelligence and patience when handling tough cases.Computer literate with good command of both written and spoken in Bahasa Malaysia and English.#a Necessity, not a Luxury