Executive, Customer Relationship (Contact Centre Agent)

Details of the offer

This job is for an Executive, Customer Relationship (Contact Centre Agent) who provides direct phone customer service. You might like this job because it offers growth opportunities to become a Team Manager or Service Manager in a Contact Centre profession.
Petaling Jaya
Full-Time
few days ago
Job DescriptionOverview
We are currently looking for candidates to join us as Executive, Customer Relationship (Contact Centre). This role focuses on providing direct customer service over the phone and with appropriate follow-up and action to ensure customer satisfaction is achieved.
The successful candidate will report to the team manager and there will be proper training provided upon joining the team. There will be great opportunities for you to grow your career to be a Team Manager as well as Service Manager in a Contact Centre profession.
Key responsibilities
Attend incoming calls and respond to customer queries and requests in a courteous and professional manner, providing appropriate solutions and alternatives.
Provide high-quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
Keep records of all call information in line with the SOP; deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
Be responsible for achieving individual targets and goals whilst maintaining quality and compliance.
Personalize service by cross-selling and up-selling products and services that are suitable for customers.
Continuously strive to attain and exceed agreed productivity and KRA targets.
Job RequirementsFresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holders are welcomed to apply too.
Good communication skills in English and Malay; being able to communicate in Mandarin is an advantage.
Patient, confident, with active listening skills, problem-solving skills, and attention to detail. Able to manage multiple customer interactions.
Basic PC knowledge, with the ability to quickly adapt to new software applications.
Must be able to work on shifts during weekdays, weekends, and public holidays (allowance provided).
Must be willing to work in PJ City, Kelana Jaya / OUG.
SkillsCustomer Service
Customer Support
Call Center Experience
Banking
Hotline Calls
Company BenefitsLateral & Vertical Career Growth Opportunities:Employees can achieve career growth by applying for internal job openings.
Employee Study Award:Employees who have completed 1 year of service with the Bank are eligible to apply for educational financing.
Housing and Car Financing:The Bank provides Employee Housing Financing and Car Financing Scheme at preferential rates for employees.
Sports Participation Leave:10 consecutive working days for employees participating in national or international sporting events.
Employees are entitled to 1/2 day of paid leave on their actual date of birth if it falls on a working day.
Sundry Loan/Financing:All officers, clerical staff, and non-clericals employees are entitled to apply for sundry loan/financing, subject to meeting the stipulated terms.
Additional InfoExperience Level:No Experience Needed
Senior Executive
Job SpecialisationCompany ProfileRecognised as "Digital Bank of the Year", Hong Leong Bank continues to pursue our vision to be a Highly Digital and Innovative ASEAN Financial Services Company. Headquartered in Malaysia with a growing presence in the ASEAN region, our ethos of being'Digital-at-the-Core'powered by customers-at-the-forefront permeates everything we do - from ideation to co-creating new experiences for our customers.
If you are looking for a fun, dynamic, and high-impact role in the digital banking space, we welcome you to explore your career opportunities with us!#J-18808-Ljbffr


Nominal Salary: To be agreed

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