Executive, Customer Service (Aftersales)

About You
CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.Your Day-To-Day
Perform Outbound Calls based on leads assigned by Team Leads via CARSOME's CRM system & also handle leads via CARSOMEWhatsApp platform
Attend customer inquiries by providing accurate information regarding CARSOME's used car business, product & service offerings.
Support customers in account registration,test drive appointments and also car booking
Proactively persuade customers to reschedule appointments that have been cancelled
Proactively inform customers of ongoing deals and promotion.
Deliver a high level of customer satisfaction
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
Your Know How
Education- SPM/Diploma/Degree
Proven Customer Support/Service/ Telesales
Able to work under a fast phase environment Have a positive mindset, sales oriented person
Candidate with high integrity in values Prior professional experience in automotive industry preferred but not compulsory.
Candidate must will to work alternate 6 days Candidate must will to work on Public holiday and Weekend
Office location - The Ascent Kelana Jaya
Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus#J-18808-Ljbffr