Executive - Customer Service (Based in Meru, Klang)To key in all customer orders and ensure everything is in order such as selling price, date of delivery, printing specification, and sufficient lead-time.
Accountable for liaising with customers regarding their delivery schedule and all incoming inquiries.
Act as a liaison with the Planning Department on inventory and production planning status.
Handle the monthly customer complaint report.
Fully understand the company's products and their applications; understand our machines' capabilities and provide prompt information and suggestions to customer inquiries.
Prepare monthly production schedules, capacity planning, and product grade sizes.
Coordinate with the warehouse department on delivery matters.
Follow up on all urgent orders to ensure timely deliveries.
Able to analyze and highlight abnormalities in orders and pricing.
Assist in any ad-hoc projects assigned.
Job Requirements:
• Bachelor's Degree in Business Studies/Administration/Management or equivalent.
• Ability to work systematically and possess analytical thinking skills.
• Able to speak and write well in English, Mandarin, and Bahasa Malaysia.
• Fresh graduates with motivation and drive are also encouraged to apply.
• Good interpersonal, negotiation, and communication skills.
• Proficient in analysis and reporting skills.
• Proactive and able to work under pressure with minimal supervision.
• Tactful in dealing with all parties and able to meet deadlines.
• Knowledge in e-marketing will be an added advantage.
• Understanding of SAP and WIBS applications will be an added advantage.Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years of experience do you have as a Customer Service Executive?
Which of the following languages are you fluent in?
GS Paperboard & Packaging Sdn Bhd (a member of Oji Group) is a major player in the domestic containerboard segment and the largest integrated paper and packaging manufacturer in Malaysia, founded in 1992. Our Paper Mill and Packaging Plants have achieved tremendous success. Today, we are the market leader in terms of customer base, business scale, and technology of production facilities.
In line with our expansion and as part of our long-term commitment, we are looking for dynamic and ambitious people to pave the way together with us to take a leading position in the global industry. We seek those who are enthusiastic about continuous improvement to join our big family.#J-18808-Ljbffr