Tätigkeitsbereich:Finanzen / Leasing & BankingFachabteilung:Customer ServiceGesellschaft:Mercedes-Benz Services Malaysia Sdn BhdStandort:Mercedes-Benz Services Malaysia Sdn Bhd (Financial Services), Kuala LumpurStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MER3D2IArbeitszeit:Vollzeit BewerbenAufgabenYou are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia!As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth.
We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward.
If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.
Here's the role at a glance that might be beneficial for you to know : Responsible for customer call center to fulfill customers, salespersons, dealers, suppliers enquiries and requests related to Mercedes-Benz Finance, Insurance and Leasing businessTo ensure thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements; also to close contracts in the system quickly and manage customer file handling most efficiently Further roles and responsibilities : Fulfill customers' expectations and needs, i.e.
assist in enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customer's complaints; early termination requests etcAttend to dealers, suppliers and salespeople enquiriesManages contract activation & disbursement process in the CMS and ensure timely payout to Dealers and Suppliers.
Thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulationsManage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and ReleaseQualifikationenEducation Degree holder, preferably in Finance, Accounting, Business or related discipline Work / Industry Experience Minimum 3 years of working experienceMinimum 2 years experience for customer service center and operation in finance / banking industry Technical knowledge Good knowledge in MS Office software like Word & ExcelGood spoken and written EnglishConversant spoken and written Cantonese and/or Mandarin and other local dialectsGood knowledge of Finance/Leasing Contract Management ERP (Enterprise Resource Planning)Good knowledge of hire purchase terms and processes including contract administration and legal documentation Competencies Good communication and interpersonal skills (ability to interact with all levels)Ability to quickly adapt to new culture and environment and to work with other departmentsAttention to detail, figure-oriented, conscientious, careful, pro-active and accurate Good sense on customer centric and improving customer satisfaction Ability to multi-taskAbility to handle stressAbility to work in a team as well as be independentProblem-solving skillsAbility to meet deadlinesTactful If you have the drive to succeed and the desire to work with the best, we invite you to apply.
Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!BenefitsMitarbeiterhandy möglichGesundheitsmaßnahmenMitarbeiterrabatte möglichMitarbeiter EventsGute Anbindung Wir benötigen Ihre Zustimmung, um den Youtube-Service zu laden!Wir verwenden einen Service eines Drittanbieters, um Videoinhalte einzubetten.
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