Executive Customer Service - Email - English And Bahasa Malaysia Language Support

Executive Customer Service - Email - English and Bahasa Malaysia Language SupportSHAREJob DescriptionThe Responsibilities of the Role:To ensure that all emails are replied within 24 hours.
To ensure all assigned tasks are replied within the stipulated timeframe.
To ensure all cases are escalated correctly by following the escalation process.
To ensure all emails and cases are logged and replied through CRM.
Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
To make sure that STARS statuses are updated correctly.
Highlight all urgent cases to the Line Manager for further assistance.
To seek Line manager assistance whenever is needed.
Able to meet the daily target that is set by management.
Highlight any downtime or technical issue to the Line manager for further escalation.
To answer calls whenever required in the event there is a high volume of calls.
Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
When an operational situation arises, management will require assistance to stay back and complete all assigned duties.Skill Requirements:Ability to provide comprehensive and accurate information replies to correspondents.
Willingness to deliver targets set and ensures there are no backlogs.
Work under pressure during high volume and ensure there are no backlogs.
Diploma/Degree holder in any discipline.
Good command of spoken and written English and Bahasa Malaysia.
Proficient in MS Office (Word, Power Point & Excel)
Ability to work in a fast-moving environment.
Attractive Salary (RM2,500)Experience Required :Entry LevelLocation :Kuala Lumpur, WP, Malaysia.Employment Type :Full Time.#J-18808-Ljbffr