Executive Customer Service - (English Language Support)

SHAREJob DescriptionThe Responsibilities of the Role:Must be proficient in written and spoken in English.
Render the following service for Enquiry calls:
Member particular update e.g. address, phone.
Phone-in redemption.
Lost/stolen and faulty card request.
Unsubscribe promotional email / SMS.
Point adjustment and swap card handling.
Change/cancel/recovery of partner point transfer.
Enquiries relate to Member account, program and promotion.
Loyalty Program related enquiries and support.
Handle member queries on redemption status, non- received or lost voucher.
Handle "Form Recovery" e.g. incomplete information.
Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
Handle any other miscellaneous requests from card members and service station dealers.Skill Requirements:Minimum SPM/STPM with prior working experience.
Diploma holder or higher education qualification is preferred.
Display excellent communication, problem solving and people skills.
Possess initiative, ability to work independently and within a team.
Good multitasking ability.
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
Fast typing skills (minimum 35 words per minute).
Good problem-solving skills.
Customer service oriented.The Package :Attractive Salary (RM2,500).
Performance Related Allowance per quarter for confirmed staff.
15 days Annual Leave.
14 days Medical Leave.
Medical and hospitalization insurance coverage.Experience Required :Entry LevelLocation :Kuala Lumpur, WP, Malaysia.Employment Type :Full Time.#J-18808-Ljbffr