Executive Customer Service - (English, Mandarin & Cantonese Language Support)

Executive Customer Service - (English and Mandarin Language Support)SHAREJob DescriptionThe Responsibilities of the Role:CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
CR will render the following service for Enquiry calls:
Member particular update e.g. address, phone.
Phone-in redemption.
Lost/stolen and faulty card request.
Unsubscribe promotional email/SMS.
Change/cancel/recovery of partner point transfer.
Enquiries relate to Member account, program and promotion.
Enquiries regarding ExxonMobil loyalty services.
Loyalty Program related enquiries and support.
Handle member queries on redemption status, non-received or lost voucher.Skill Requirements:Minimum SPM/STPM with prior working experience.
Diploma holder or higher education qualification is preferred.
Display excellent communication, problem solving and people skills.
Excellent command of spoken and written English and Mandarin.
Cantonese is an added advantage.
Possess initiative, ability to work independently and within a team.
Possess initiative, able to work independently and in a team.
Good multitasking ability.
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
Fast typing skills (minimum 35 words per minute).
Good problem-solving skills.
Customer service oriented.The Package :Attractive Salary (RM3000).
Language Allowance (RM850).
Performance Related Allowance per quarter for confirmed staff.
15 days Annual Leave.
14 days Medical Leave.
Medical and hospitalization insurance coverage.Experience Required :Entry LevelLocation :Kuala Lumpur, WP, Malaysia.Employment Type :Full Time.#J-18808-Ljbffr