Executive - Customer Service

Job Responsibilities: Attend to customer problems, complaints, suggestions and favors promptly.Key-in order intake and fulfil customers' need.Assist sales personnel on any enquiries.Coordinate with warehouse department on delivery matter.Ensure all orders received are within allocation and at the right price.Able to analyse and highlight abnormalities in orders and pricing.Fully understand on the company's products and its application; understand our machines ability and provide prompt info and suggestion to customer's enquiry.Prepare credit notes and debit notes.Fully understand company product and its application.Understand the operation of the products process.Prepare monthly production schedule, capacity planning and product grade sizes.To liaise with inter-department for coordination.Follow-up on all the urgent orders to ensure timely deliveries.Assist in any ad-hoc project assigned. Job Requirements: Candidate must possess at least a Diploma, Bachelor's Degree in Business Studies/Administration/Management and equivalent.Ability to work systematically, and possess analytical thinking skills.Able to speak and write well in English, Mandarin and Bahasa Malaysia.Fresh graduate with the motivation and drive are also encouraged to apply.Good interpersonal, negotiation & communication skillsGood in analysis and reporting skills.Proactive and able to work under pressure with minimum supervision.Tactful in dealing with all parties & able to fulfil deadlines.Knowledge in e-marketing will be an added advantage.Understand SAP and WIBS applications.Applicants must be willing to work in Banting (Near KLIA, Sepang).