RESPONSIBILITIES Client Engagement:
Serve as the primary point of contact and "One-Stop" solution for property owners, handling all inquiries, requests, and concerns.Regularly communicate with owners to understand their needs and offer tailored solutions.Ensure owners have clear contact information and procedures for reaching out in case of emergencies.Address and resolve any property-related issues promptly by coordinating with internal stakeholders.Monitor owner satisfaction through surveys and direct feedback, making improvements where needed.Maintain accurate records of owners' interactions, issues resolved, defect management, and feedback received.
Handover and Onboarding:
Manage the handover process, ensuring a smooth transition and positive initial experience for property owners.Provide comprehensive onboarding to owners, explaining all aspects of property ownership, defect management, and available services.
Defect Management:
Administrate the identification, reporting, and resolution of any property defects reported by owners.Conduct joint inspections with clients upon or prior to receiving defect submissions to accurately assess and document issues.Coordinate with internal teams and contractors to ensure timely and effective defect rectification.Keep owners informed about the status of defect resolution and follow up to ensure satisfaction.Follow up to ensure client satisfaction and prevent recurring problems
Legal and Compliance:
Ensure all client interactions and agreements comply with legal and company policies.Ensure confidentiality of company and owners' information in all reporting and documentation.Participate in audits to ensure compliance with company policies and standards, and to identify areas for improvement. REQUIREMENTS:
Position based in Damansara / Cyberjaya / CybersouthCertificate/Post Graduate Diploma/Diploma in Real Estate, Civil or Building Structure, Property Management, Hospitality or related field.At least 5 years working experience in a related field.Experience in handling purchasers' feedback.Good inter-personal, communication and negotiating skills.Display excellent customer focused and empathetic behavior which delivers an excellent experience for the customer.Good command of English & Bahasa Malaysia (oral & written) and interpersonal skills.