Executive - Customer Service

Full time
Respond to inbound calls, emails, and live chats from customers within industry SLA target. Achieve monthly overall Customer Satisfaction Score (CSAT).
Handle escalated customer inquiries, complaints and complex issues, while ensuring timely resolution and maintaining a positive customer experience.
Proactive to keep up to date and have good understanding on UNIQLO's products, services, and policies to effectively assist customers and address their needs.
Cross-functional collaboration (with Store Operations, E-Commerce, Marketing, Logistics) to solve customer issues, brainstorm better ideas and achieve better outcomes on enhancing customer's experience.
Compile and analyze Voice Of Customer (VOC) for collaboration with other departments to implement changes that will benefit customers.
Utilize Customer Relationship Management (CRM) software to track and manage customer interactions, ensuring accurate and up to date records.
Job Requirements
Minimum Bachelor's Degree in any fields of study.
Excellent in English & Bahasa Malaysia (written & verbal). Well-versed in Mandarin will be an added advantage.
Minimum 3 years work experience in call center or relevant work experience relating to customer service.
Possess good knowledge with CRM software or ticketing systems.
Computer literate especially in Ms. Office (Excel, Word, PowerPoint), Ms. Outlook.
Must meet the minimum typing speed of 30-40 WPM. *Assessment will be provided to shortlisted candidates.
Job Information
5 working days with 2 rest days (as per working schedules).#J-18808-Ljbffr