Executive Customer Service - Persian

Responsibilities:
To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer's issue as quickly as possible.
To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
To recognize the importance of telephone calls as a way of supporting and enhancing our client's brand.
To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:Degree in any discipline.
Excellent command of spoken and writtenEnglish and Native Persian .
Proficient in MS Office.
Customer service oriented preferably with at least 1 year working experience in customer service.
Display excellent communication, problem solving and people skills.
Able to work independently as well as a team player.
Willing to work shifts.
The Package:Attractive Salary RM3,500.
14 days Medical Leave.
Medical and hospitalization insurance coverage.#J-18808-Ljbffr