Executive - Front Desk - English And Bahasa Malaysia Language Support

Executive - Front Desk - English and Bahasa Malaysia Language SupportSHAREJob DescriptionThe Responsibilities of the Role:Ensure that all customers are attended to within the specified wait time determine by the management.
Ensure that all applications received through the front desk are invoiced on a daily basis.
Answer any enquiries from customers regarding education in Malaysia.
Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
Handling & vetting urgent cases given by the clients.
Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
To highlight any system downtime to line manager.
When the operational situation arises, management will require the agent to stay back and complete all assigned duties.
Attend daily escalated cases via CRM pertaining to front desk escalations.Skill Requirements:Ability to provide comprehensive and accurate information replies to correspondents.
Willingness to deliver targets set and ensures there are no backlogs.
Work under pressure during high volume and ensure there are no backlogs.
Diploma/Degree holder in any discipline.
Good command of spoken and written English and Bahasa Malaysia.
Proficient in MS Office (Word, Power Point & Excel)
Ability to work in a fast-moving environment.
Attractive Salary (RM2,500)Experience Required :Entry LevelLocation :Kuala Lumpur, WP, Malaysia.Employment Type :Full Time.#J-18808-Ljbffr