Company Description Nestled in the heart of historic George Town, Royale Chulan Penang offers a blend of charming history and modern luxury. Overlooking the Cruise Ship Harbour and Penang Bridge, the hotel is strategically located in the city's financial district with easy access to government offices, business, dining, retail, and entertainment outlets. The unique historical and architectural buildings in George Town, a UNESCO World Heritage site, create a captivating backdrop for guests.
Overview: The Executive Housekeeper is a pivotal role within the hospitality industry, responsible for ensuring that all areas of a hotel or facility are clean, well-maintained, and welcoming. This position not only focuses on cleanliness but also enhances the overall guest experience.
Key Responsibilities: Management of Housekeeping Staff: Recruit, train, and supervise housekeeping personnel.Schedule staff shifts to ensure optimal coverage and efficiency.Conduct regular performance evaluations and provide feedback for improvement.Quality Control: Implement and uphold cleaning standards for guest rooms and public areas.Perform routine inspections to ensure compliance with established cleanliness and safety protocols.Address guest complaints regarding housekeeping services promptly and effectively.Inventory Management: Maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels.Order supplies as needed while adhering to budgetary constraints.Conduct regular audits of supplies and equipment to prevent shortages and maintain quality.Budgeting and Cost Control: Assist in preparing the housekeeping department budget and monitor expenses.Identify areas for cost savings while maintaining service quality.Health and Safety Compliance: Ensure adherence to health and safety regulations, including proper handling of cleaning chemicals and waste disposal.Train staff on safe work practices and emergency procedures.Collaboration: Work closely with other departments, such as maintenance and front desk, to ensure seamless service delivery.Participate in departmental meetings and contribute to overall hotel operations.Skills and Qualifications: Proven experience in a housekeeping management role, ideally in a hospitality setting.Strong leadership and interpersonal skills to effectively manage a diverse team.Excellent organizational skills and attention to detail.Ability to handle multiple tasks and prioritize effectively.Familiarity with budgeting and inventory management systems.