Executive - Monitoring Support (English and Mandarin Language Support)Job Description
The Responsibilities of the Role:Proactiveness 24x7 monitoring & real-time visibility to Lenovo service order deliveries within SLA.
Control tower and coordination of service delivery related responses and activities.
Oversees the IT related issue (Jira Ticketing) that is essential to business.
Situational awareness & ongoing communication to internal business stakeholders & external partners.
Daily close monitoring on Open task (Service Order).
Proactive monitoring of service order deliveries to ensure timely repair within service level agreement.
Control tower of general enquiries, operational activities & escalations via phone, email, chat or Communicator queue to ensure resolution & customer satisfaction.
Action on requests and provide response with progress update promptly until issue resolved.
Interpreting data, analyzing results using statistical techniques.
Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay.
Skill Requirements:Strong language competencies in English and Mandarin language.
Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
Ability to work effectively in a team environment with both technical and non-technical staff.
Undergraduate degree or diploma in IT or business-related fields.
Fresh graduates are encouraged.
Able to work night shift.
Ability to manage adverse and ambiguous situations.
Work in 24x7 rotational shift environment.
Basic Microsoft Office (Outlook, Excel and PowerPoint) skills.
The Package:Attractive Salary (RM3,000 – RM4,000).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Experience Required:Entry Level
Location:Kuala Lumpur, WP, Malaysia.
Employment Type:Full Time.#J-18808-Ljbffr