Executive - Personal Financial Services (Operations & Customer Service)Apply locations KGR-KANGAR BR time type Full time posted on Posted 30+ Days Ago job requisition id JR0000007534
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
Providing superior service to branch customers and cross selling of bank products as applicable
Required to carry clear sales targets for specific products
Assist in the management of branch queue time as per the Bank's approved Service Level Agreement
Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
Assist in calling up customers for service / sales interactions
Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable
Support Bank's Digital Transformation initiatives
Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.
Operations
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.
Over-riding of transactions.
Perform Self-Audit Check diligently as required
Comply to Bank's internal SOPs as applicable
On stand-by during weekend for SST activities / as applicable
Perform Relief CSOM functions / as applicable
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)
Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation
Observe the Bank's Code of Conduct & Ethics
Other Responsibilities
Maintaining confidentiality of customers and Bank's information in a responsible manner
Keeping a clean, organized work area and maintain a professional appearance
Attending all trainings as applicable including e-learning/Smart-up
Filing of reports
Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.
Carrying out other duties as assigned periodically.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.
Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.
Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.
Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.
Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
About UsHong Leong Bank ("HLB") stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region.
These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.
As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB's operations.
To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.
HLB's ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.#J-18808-Ljbffr