Executive - Quality Analyst (Native Thai Speaker)

Key Responsibilities: - Ability to efficiently observe transactions and identify issues and trends observed during monitoring. - To listen to calls and be able to provide findings and related analysis. - To prepare weekly internal report accurately and completely and ensure report is sent by the required deadline. - To conduct quality related coaching for all agents on the floor. - To arrange and participate in monthly call calibration sessions internally and with clients. - To assume any additional ad-hoc duties or responsibilities as assigned by the management. Desired Skills: - Proficient in Thai & English; both oral and written - Proficient in MS Office & Computer Skills - Good in analytical and problem solving skills - Able to work under pressure - Able to interact with all levels - High on integrity and discipline - Good time managementAegis is a global outsourcing and technology services company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 65 locations across 14 countries with more than 53,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.Bachelor's or Equivalent