Position Responsibilities
-Conduct an unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.
-Handle, review and evaluate product complaints as per procedures.
-Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
-Support, evaluate and measure product development and deployment processes.
-Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
-Effectively communicate to outlets on best practices, product safety and quality standards.
-Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.
-Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.
-Compile all QA relevant activities on a scheduled basis for management review.
-Monitor and drive appropriate action and continuous improvement activities as assigned.
-Perform any other special project/ task assigned by superior/ management.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-executive-quality-assurance)
; Requirements:- Qualification and Experiences
-At least Diploma / Bachelor's Degree in Food Science and Technology, Engineering or other related disciplines.
-Formal background or training in technical areas relevant to product safety standards (HACCP/GFSI).
-Preferably 1 year of working experience in quality control and quality assurance management in FandB chain industry restaurant.
-Fluent in English and Malay (spoken and written).
-Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
-Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
-Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.
-Possess own transport and wiling to travel.
a Necessity, not a Luxury