Executive, Quality Assurance

Details of the offer

Position Responsibilities



-Conduct an unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.


-Handle, review and evaluate product complaints as per procedures.


-Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.


-Support, evaluate and measure product development and deployment processes.


-Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.


-Effectively communicate to outlets on best practices, product safety and quality standards.


-Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.


-Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.


-Compile all QA relevant activities on a scheduled basis for management review.


-Monitor and drive appropriate action and continuous improvement activities as assigned.


-Perform any other special project/ task assigned by superior/ management.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-executive-quality-assurance)
; Requirements:- Qualification and Experiences



-At least Diploma / Bachelor's Degree in Food Science and Technology, Engineering or other related disciplines.


-Formal background or training in technical areas relevant to product safety standards (HACCP/GFSI).


-Preferably 1 year of working experience in quality control and quality assurance management in FandB chain industry restaurant.


-Fluent in English and Malay (spoken and written).


-Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.


-Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.


-Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.


-Possess own transport and wiling to travel.

a Necessity, not a Luxury


Nominal Salary: To be agreed

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