This job is for an Executive, Quality Assurance. You might like this job because you get to conduct audits to ensure food safety and quality, handle product complaints, and drive continuous improvement in processes and supplier quality.
Employment Type:Full-Time
Posted:Few hours ago
Job DescriptionPosition Responsibilities
Conduct an unannounced internal outlet regular audit to measure outlets compliance level to food safety, sanitation, product quality and overall outlet health by reviewing outlets practices and tools.
Handle, review and evaluate product complaints as per procedures.
Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
Support, evaluate and measure product development and deployment processes.
Analyze outlet audit performance and conduct gap analysis for improvement. Provide recommendation / advice to outlets.
Effectively communicate to outlets on best practices, product safety and quality standards.
Review, investigate and troubleshoot product concerns from retails and customers. Implement corrective action and documents outcomes accordingly.
Support product complaints handling effectively and process complaints in a uniform and timely manner, including investigation, resolution, and reporting of all product complaints.
Compile all QA relevant activities on a scheduled basis for management review.
Monitor and drive appropriate action and continuous improvement activities as assigned.
Perform any other special project/task assigned by superior/management.
Job RequirementsQualification & Experiences
At least Diploma / Bachelor's Degree in Food Science and Technology, Engineering or other related disciplines.
Formal background or training in technical areas relevant to product safety standards (HACCP/GFSI).
Preferably 1 year of working experience in quality control and quality assurance management in F&B chain industry restaurant.
Fluent in English and Malay (spoken and written).
Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
Able to communicate effectively with team members, internal colleagues, operation peers and suppliers.
Possess own transport and willing to travel.
SkillsFood Quality Assurance And Control
Hazard Analysis And Critical Control Points (HACCP)
Food Science
Food Services
Quality Management
Company BenefitsEmployee Discount:Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
Employee Perk Programmes:Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
Health and Wellness:Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activities.
Job training and continuing education help to fuel employee career growth.
Extension Leave Benefits:Provide more generous leave days. We have more than 6 other types of leave!
Company ProfileZUS CoffeeFor many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions. We started ZUS Coffee to change this perception. With the best quality ingredients, high-level coffee brewing technology and innovative business model, we're evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.#J-18808-Ljbffr