Job DescriptionNielsenIQ is building talent pipelines to meet future hiring demand. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match our requirements, we'll follow up with an exploratory conversation.NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers' concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.ResponsibilitiesDrive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service CenterWorking with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery DetailsBuild, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platformCommunicate on Product Enhancement, Universe Update & Delivery Details to stakeholdersProvide clear and accurate responses as well as market expertise to stakeholdersAchieve competency in NIQ proprietary data mining platform and driving customer's usage and adoptionAchieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance IndicatorsCoordinate both local and international sales request as part of NIQ global network, driving NIQ's bottom line across the organizationSpearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standardsQualificationsA Little About YouCuriosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You're always looking for what's next. Bachelor Degree from all backgroundsFresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (, account management, client servicing, business/ market analyst, etc.)A candidate who is intrigued about working in the leading global information and measurement companyProficient in Microsoft Office applications Good communication and visualization skills – interested in storytelling techniquesBusiness English knowledge, both verbal and writtenAdditional Asian language skills is an advantageAbility to work independently and in a team within a virtual environmentOpen for change, integrity & client centric mindsetAdditional InformationAbout NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
