Executive/Senior Tenant Operations

Overall Accountability: To provide support to the Managers as they work alongside the Operations, Leasing & Marketing teams to achieve the organization's strategic goals and effective day-to-day operations. To also support and assist tenants with their requests and issues. This includes building and maintaining a good working relationship with them. Overall Responsibilities: To assist in maintaining a day-to-day relationship with the tenants, owners, and Berjaya subsidiaries. Support other Departments for the improvement of tenants' relationship with Mall Management by creating brand awareness, assisting in operational issues, and monitoring tenants' performance. Recommend changes towards policies, procedures, and overall outlook of the Mall, for continuous improvement and to operationalize new initiatives in the Mall. Support Operations in the event the tenant is not adhering to the mall's House Rules and other manuals in the way of recommending approach towards tenants. To liaise with Credit Control Department to compile and prepare monthly tenant sales reports. To assist in the analysis of tenant sales report measuring tenant's performance. To analyze monthly mall footfall. To attend to tenants' feedback/complaints raised. To follow up closely on any operational matters or issues raised by the tenants especially on Maintenance and Housekeeping issues. To prepare Tenant Operations Monthly presentation for management's update. To ensure all data received is recorded and filed for safekeeping. To complete the daily task given by the superior. General: To represent the management and maintain a visible presence by conducting regular visits to the tenants assigned and maintaining a good relationship with them. To take note of all promotional activities, information, and events in the complex and update tenants accordingly. To educate all tenants/owners and to ensure they comply with the House Rules under the Tenancy Agreement and the By-Laws of Berjaya Times Square Kuala Lumpur. To ensure tenants' requests and issues are promptly looked into and solved. To highlight to the relevant departments if there are any issues related to them. To always maintain high levels of professionalism, discipline, and interpersonal skill and be courteous when handling the tenants.
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