Executive - Technical Support

Executive - Technical Support page is loaded Executive - Technical Support Apply locations Malaysia | Selangor | HSDM Ara Damansara (B200) time type Full time posted on Posted Yesterday job requisition id JR109518 Company :
Hyundai-Sime Darby Motors Sdn. Bhd. Job Descriptions: Ensure critical technical problem is solved which is raised by branches, dealers via Technical Hotline/Email or customer care system (salesforce.com). Prepare a case study base on the findings from the field and upload to Principal portal to share with other dealers in order to reduce their diagnostic time. Monitor and investigate quality issue and provide suggestion to Principal to ensure all the information are reported/highlighted to relevant stakeholders. Provide support on technical diagnosis to other team when required. Ensure all the hotline cases are replied within 2 days and closed within 6 days after writing and tele-conversation with relevant parties. Provide monthly report to superior before 5th of each month. Execute and monitor campaign on safety recall, technical buletin and service action. Requirements: Possess a B achelor'sdegreeinBusinessManagement, Automotive Engineering orrelatedfield. At least 3 years of experience and training in automotive technical diagnostic. Critical and flexible thinking. Who We Are Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.
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