Executive - Technical Support (Indonesia Language Support)

Details of the offer

Responsibilities of the Role:Receive call/digital interactions toassist customers and clients with technical issuesarising from everyday computer use (desktop/laptop/tablet/other related devices).
Determine the problem and provide a technical resolution within the contact or by dispatching for service.
Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
Always strive to meet and exceed customers' needs and expectations.
Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Expected to meet the Key Performance Indicators (KPI).Requirements for the Role:Diploma/Degree or an equivalent professional qualification.
Good command of written and spoken English and Indonesian.
Understanding of desktop, laptop and tablet hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Technical knowledge of Microsoft Operating Systems & Office Suites.
Excellent customer service skills and professionalism in spoken and written Indonesian & English.
Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.Salary Package:Attractive Salary (RM3,000 - RM4,000)
Performance related allowance on a quarterly basis for confirmed staff
Annual Leave 15 days
Medical Leave 14 days
Medical & Hospitalization coverage#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

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