Job Description Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defective.
Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
Monitors own "Open Case" workload and drives to closure.
Answering support queries via phone, email, messaging, helpdesk applications and face to face.
Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
Packaging, deployment, and patching of applications.
Assistance with maintenance and support of deployment infrastructure.
Provide support and ownership for on-going company audits and/or certification requirements.
Monitor team adherence to policies and procedures.
Network monitoring and maintenance.
Requirements for the Role: Degree in IT, Computer Science or Engineering.
Working Knowledge of Windows Operating Systems and MS Products.
Proven ability to troubleshoot Client solutions.
Effective communication skills at all levels – written and verbal – English and Thai language.
Superior customer service skills Proven ability to learn new and complex technology.
Able to prioritize in a fast paced, dynamic work environment.
Display excellent communication, problem solving and people skills.
Display willingness to learn/fast learner.
Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
Structured Troubleshooting Techniques Good ability to communicate ideas, sound knowledge of MS products.
Strong Services Industry and "ITIL" acumen.
Salary Package: Attractive Salary (RM 3,500 – 4,500) Housing Allowance Performance related bonus on a quarterly basis for confirmed staff 15 days Annual Leave 14 days Medical Leave Medical and hospitalization insurance coverage