MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur.
The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores.
Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer experience with a vibrant mix of retailers.
MyTOWN Shopping Centre is developed jointly by Boustead Holdings Berhad and Ikano Pte.
Ltd. For more information, log on tomytownkl.com.my .
Job DescriptionKEY RESPONSIBILITIES
Manage day-to-day relationship with the partners and tenants includes operational issues.
Support the organization within every area of Tenant Management.
Maintain and sustain the mall operations from time to time.
Responsible for Tenants sales submission (average 95%) and system update.
Establish and maintain comprehensive / updated Tenants' Relations Management database and filing system for all tenants (i.e., sales information, licenses, permits, insurances, agreements, and other correspondences).
Coordinate, prepare and distribute work orders to relevant department(s).
Report, monitor and follow-up with relevant department on tenants' complaints and resolution.
Support Operations in the event that tenant is not adhering to mall's House Rules, Agreement and other required manuals in the way of recommending approach towards tenants.
Collaborate with other departments for improvement of tenants' performance as well as tenancy and leasing operations.
Coordinate with Tenant Admin (SO), i.e., tracking of signatory status and sending of documents.
Obtain approval for closure applications, i.e., Festival closure, early closure for co. event, etc.
Mailbox key coordination – new handover, replacement of key or lock.
Prepare required information prior to Tenants' meeting.
QualificationsCertificate or Advance/Diploma in Real Estate, Marketing, Business or other related fields.
Minimum 2-3 years' experience in Shopping Centre Management / Leasing / Tenant Coordination.
Additional InformationMotivation:
Passionate about growing business and people together.
Enjoy meeting customers and helping customers by providing effective solutions.
Strong sense of achievement in change management.
A desire for continuous improvement.
A desire for keeping everything organized and structured.
Knowledge:
2-3 years of experience in Leasing Administration within a shopping centre environment.
Strong communication, presentation and time management skills.
Knowledge of Property Management or Tenancy agreements.
Basic understanding of operations and technical systems related to tenants.
Strong interpersonal skills to build rapport and relationships with tenants and partners.
Ability to perform job duties with attention to detail, speed and efficiency.
Ability to manage tasks simultaneously, prioritize tasks and monitor progress to ensure timely delivery.
Capable of preparing and coordinating all leasing-related materials for events and conference participation related to the shopping centre.
Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language (i.e., Chinese and/or Bahasa Malaysia).
Proficient with MS Office and other office applications.
Capabilities:
Teamwork & Togetherness:Collaborate with colleagues, across departments and functions.
Contribute to a positive and inclusive climate.
Recognise the value of people with different skills, cultures, and backgrounds.
Support and help colleagues.
Passion & Commitment:Enthusiastic and result-driven, one who has a give-their-best attitude.
Focus on what adds value for the customers.
Follow through on commitments.
Adapt to a changing environment.
Common Sense & Simplicity:Curious to learn and try new things and inspires others to do the same.
Communicate clearly and effectively.
Take responsibility to understand expectations and goals for my role.
Take responsibility to understand the direction of my organisation.
Daring to be Different:Thinks out-of-the-box.
Challenges existing ways of doing things.
Takes responsibility to contribute to marketing objectives and business goals.
Takes initiatives and tries new ideas without fear of failure.
Uses mistakes as opportunities for development and improvement.
Integrity:Accountable and honest.
Open to giving and receiving feedback.
Establish trustful relationships.
Show empathy towards others.
Leadership by Example:Shows MyTOWNKL values through behaviours and actions.
Open, straightforward, and reliable with others.
Handles challenging situations and makes decisions using MyTOWNKL values for guidance.
Takes responsibility for own actions and mistakes.
BENEFITS
Free season parking
Outpatient Specialist RM 5,000 per annum
Medical insurance (self only)
Flexible benefit of RM 1000 for Dental, Optical, Fitness & Health Screening (after confirmation of probation)#J-18808-Ljbffr