About the roleWe are seeking an exceptional Executive Travel Customer Service professional to join our growing team at Holidaygogogo Tours Sdn. Bhd. in our Shah Alam, Selangor office. This is a full-time position where you will play a vital role in delivering exceptional customer service to our valued clients.
What you'll be doing
Provide outstanding customer service to travel clients via phone, email and in-person interactions
Respond to customer inquiries and resolve any issues in a timely and efficient manner
Assist customers with booking and modifying travel arrangements, including flights, accommodation and activities
Offer personalised travel recommendations and suggestions to customers
Maintain accurate records of all customer interactions and bookings
Work closely with the sales and operations teams to ensure a seamless customer experience
Stay up-to-date with the latest travel trends, promotions and destination information
What we're looking for
Minimum 2 years' experience in a customer service or travel consultant role
Strong verbal and written communication skills in English, Chinese and Bahasa Malaysia
Excellent problem-solving and conflict resolution abilities
Passion for the travel industry and a genuine desire to provide exceptional customer service
Proficient in using travel booking systems and CRM tools
Ability to work well in a team and under pressure to meet deadlines
Strong attention to detail and organisational skills
What we offerAt Holidaygogogogo Tours, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits including:
Comprehensive medical and dental insurance coverage
Generous annual leave entitlement
Regular team-building activities and social events
Opportunities for professional development and career advancement
Discounts on our travel packages and services
About usHolidaygogogog Tours Sdn. Bhd. is a leading travel agency based in Malaysia, specialising in providing unique and memorable travel experiences for our customers. With over 10 years of industry experience, we pride ourselves on delivering exceptional service and creating unforgettable holidays. Join our team and be a part of our exciting journey!
Apply now to become our next Customer Service Travel at Holidaygogogogo Tours!
Company informationRegistration No. 1060502-M#J-18808-Ljbffr