Job Purpose:To coordinate between the company and international customers, handling export-related inquiries, documentation, and logistics.
Job Scope:
Act as the primary point of contact for export customers, responding promptly to inquiries via email, phone, or other communication channels, handling customer complaints, resolving issues professionally, and escalating to Superior.
Process export sales orders accurately and ensure timely entry into the system, coordinating orders with inter-departments such as production, store, and QA to ensure smooth order fulfillment.
Prepare and coordinate the export documentation in order to comply with international trade regulations and customer requirements.
Liaise with freight forwarders and shipping agents to arrange transportation, track shipments, and provide customers with regular updates on delivery status while addressing any logistic issues to ensure smooth delivery.
Maintain accurate records of customer interactions, orders, and shipments.
Work closely with the export sales team to achieve sales and arrange shipments promptly.
Assist in coordinating international exhibitions, trade shows, and customer visits.
Requirements:
Diploma/Degree in Business, International Trade, or a related field.
At least 2 years of experience in export customer service, logistics, or a similar role.
Strong understanding of export procedures, shipping terms, and international trade regulations.
Excellent communication skills in English (written and spoken); knowledge of additional languages is a plus.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Eager to learn and adapt to dynamic export requirements.
Company:Thong Guan Industries Berhad is one of Asia Pacific's largest plastic packaging companies with over 30 years of experience and distinguished track records.
We are listed on the Main Board of the Bursa Malaysia (KLSE) and are growing at a rate of double digits per year with an annual turnover of over USD 180 million.
We are one of the largest producers of cast pallet stretch film and garbage bags in this region with an annual combined production output in excess of 100,000 metric tons.
Our core manufacturing operations are situated in northern Malaysia, Kedah, with established manufacturing operations in Sabah, China, and Thailand.
As the leader in the manufacturing of flexible plastic packaging in Malaysia, we offer customers the highest quality in innovative and sustainable packaging solutions, and partnerships built on service, reliability, and excellence.
Our food & beverages division has been established for more than 70 years.
Our recent involvement in producing organic noodles has boosted the growth of this division rapidly.
Thong Guan is recognized for our reputation built on confidence and trust - uncompromised ethical standards, our genuine respect for the community, and a commitment to meet our corporate social responsibilities.
We invite you to browse our website, trusting that it will offer useful insights into our company, our goals, our values, and our focus on manufacturing the highest quality of products.#J-18808-Ljbffr