The Practice Manager is responsible for growing and driving HPE Ezmeral software big data, ML and AI related professional services revenue for the region and to ensure the projects are delivered with a high level of customer satisfaction. In addition to overseeing the region, your primary role will be to help sell and deliver high-quality Data, ML and AI projects as the professional services lead and HPE Ezmeral SME while working with the Account Executives to identify, drive and close new opportunities. You will be responsible for understanding customers' desired business outcomes and help guide the project teams through the pursuit and execution of big data projects. You will also participate to ensure a high customer renewal rate through service delivery excellence.
Your Key Responsibilities:Meeting & exceeding professional services bookings and revenue objectives
Ensuring that our customers are consistently delighted with the professional services delivery experience
Scoping and estimating projects, preparing and presenting proposals and statements of work as well as services contract negotiations
Working with customer leaders to communicate the value of big data and big data delivery services
Maintaining and managing services forecast and ensure streamlined communication with customers and internal resources
Working with regional and area sales leaders to ensure our sales teams are supported
Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
Developing, mentoring and coaching the professional services teams to ensure they are working at the optimum level
Help build and grow the HPE big data presence and impact throughout the region
About You:Proven track record of meeting or exceeding professional services revenue goals as well as leading, managing, coaching and mentoring technical customer-facing resources
At least five years' experience in leading a technology focused professional services practice with a demonstrated track record of success
Be well acquainted and expert with delivery methodologies and strong project management skills
Ability to present either in-person or via virtual sessions to both business and technical teams
The candidate must be highly organized and ideally should have experience of taking an organization to the next stage of growth and maturity.
Experience with big data and container related technologies, database, data warehousing, business intelligence (BI) and/or ETL systems is strongly desired
Strong written and verbal communication skills are a must
BA/BS in a technical discipline is desirable
Additional Skills:
Accountability
Active Learning
Active Listening
Bias
Business Growth
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Information Technology (IT) Infrastructure
Infrastructure as a Service (IaaS)
Intellectual Curiosity
Long Term Planning
Managing Ambiguity
Process Improvements
Product Services
Relationship Building
What We Can Offer You:Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.#J-18808-Ljbffr