Job ResponsibilitiesCo-ordinating and managing day-to-day Floor operations.
Plan, train, manage & coach the members of the Floor team, and monitor their performance and morale.
Training the serving staff to provide quality customer service, recommending food & drink selections & describing the Specials of the day / Chef's recommendations.
Oversees the setup and breakdown of the dining room.
Ensures information is communicated properly between management, staff & guests.
Managing all aspects of clients' dining experience, including saving their reservations, seating them and ensuring that they have a positive overall dining experience.
Ensure compliance with sanitation and safety regulations.
Delivering superior customer service and maximizing customer satisfaction with minimal complaints.
Review and evaluate the degree of customer satisfaction to recommend operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
Responding efficiently and accurately to customer complaints / feedback.
Appraise staff performance and provide feedback to improve productivity & efficiency.
Recommend ways to reach a broader audience (e.g.
promotions and social media ads).
Application Questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Floor Manager?
Do you have customer service experience?
How would you rate your Bahasa Malaysia language skills?
How would you rate your English language skills?
How much notice are you required to give your current employer?
Company Overview:
New cloud-based kitchen set-up specializing in Malay & Western cuisine in Kuala Lumpur.
We are looking for candidates with vast experience in setting up franchise restaurant chains or central kitchens.
As this is a new set-up, this position requires managing the establishment's operations, recruitment of kitchen helpers & management team, inventory management, sales orders, menu presentation, and ensuring the smooth operation of the establishment & its multiple branches.#J-18808-Ljbffr