Fe - Dss Resident Engineer

What success looks like in this role: Key ResponsibilitiesProvides end user support including VIP support for software and hardware on desktops, laptops and mobile equipmentInstalls, maintains, troubleshoots and repairs PCs, MAC and associated software.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures high customer satisfaction throughout the service delivery transaction.#LI-AP1You will be successful in this role if you have:Technical Skills :High School diploma or GED requiredMinimum 2+ years of experience in desk side support required.VIP white Glove support experienceProficient with PC hardware repairGood understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).Working knowledge of Conferencing/Audio Visual TechnologyBehavioral SkillsStrong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendorsGood English skills in speaking and in writingExcellent analytical, communication and customer service skills required.Be trustworthy and maintain confidentialityClient and/or governmental clearance may also be requiredValid driver's license with reliable vehicle and appropriate insurance (if driving required for position)Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.